Thank you for shopping at Dan River Textiles. We value your satisfaction and want to ensure you have a positive experience with every purchase. Please read our return and refund policy carefully.

Returns

If you are not completely satisfied with your purchase, we offer a hassle-free return process. To initiate a return, please follow these steps:

1. Contact us at support@danriver.info within 30 days of receiving your order to request a return authorization.
2. Provide your order number and the reason for your return in your email.
3. Our customer service team will review your request and provide you with further instructions, including the return shipping address.
4. Pack the item securely in its original packaging and ship it back to us. You are responsible for the return shipping costs, unless the return is due to our error or a defective product.
5. Once we receive your return, our team will inspect the item to ensure it meets our return criteria.

Refunds

If your return is approved, we will process your refund to the original method of payment within [number of days] days. The refund amount will be for the purchase price of the item, excluding any shipping charges. Please note that refunds may take additional time to appear on your statement depending on your payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate in your email that you would like to exchange the item. Once we receive your returned item, we will process the exchange and ship the new item to you.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately at support@danriver.info with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible, whether it be through a replacement, exchange, or refund.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Customized or personalized items
• Clearance or sale items

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@danriver.info. Our friendly customer service team is here to assist you and ensure your shopping experience with Dan River Textiles is exceptional.